Refund policy

Effective Date: August 4, 2026

Welcome to TreasureIslan.com. We are committed to providing our customers with high-quality jewelry and a satisfying shopping experience. If you are not completely satisfied with your purchase, please read our Return & Refund Policy carefully to understand your rights and responsibilities.

This Return & Refund Policy applies to all purchases made through TreasureIslan.com.

Company Information

Business Name: TreasureIslan.com

Category: Jewelry

Email: treasureislan555@gmail.com

Phone: +91 9091555637

Business Address:

Kalika Khali

PO: Mathchandipur

District: Purba Medinipur

West Bengal – 721659

India

GST Number: 19BQVPK1023K1ZH

Our Return Policy

Customer satisfaction is important to us. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, you may request a return according to the conditions outlined below.

Returns are accepted only when the product meets the eligibility requirements described in this policy.

Return Eligibility

You may request a return if:

  • The item delivered is damaged during transit.

  • You received the wrong product.

  • The item has a manufacturing defect.

  • The product is incomplete or missing essential parts.

  • The product received is different from the product ordered.

To qualify for a return:

  • The request must be made within 7 days of delivery.

  • The product must remain unused.

  • The original packaging must be intact.

  • Original tags, labels, and accessories should be included.

  • Invoice or order confirmation should be available.

Non-Returnable Products

For hygiene, safety, and quality reasons, the following items cannot be returned:

  • Earrings after opening the sealed package.

  • Customized jewelry.

  • Personalized products.

  • Engraved items.

  • Gift cards.

  • Clearance sale items.

  • Products marked as "Final Sale."

  • Items damaged due to customer misuse.

  • Products altered or repaired by unauthorized persons.

Damaged or Defective Products

If you receive a damaged or defective product:

  1. Take clear photographs of:

    • The product

    • The packaging

    • Shipping label

    • Damage

  2. Contact us within 48 hours of delivery.

  3. Email all photographs along with your Order ID to:

treasureislan555@gmail.com

Once verified, we will arrange a replacement, refund, or exchange depending on product availability.

Incorrect Product Received

If you receive a product different from what you ordered:

  • Notify us within 48 hours.

  • Keep the product unused.

  • Do not remove any tags.

  • Send photos to our support team.

After verification, we will arrange pickup and ship the correct product.

Exchange Policy

We currently offer exchanges for:

  • Wrong product received

  • Manufacturing defects

  • Damaged items

  • Size issues (if applicable)

Exchange requests are subject to stock availability.

If the requested item is unavailable, a refund or store credit may be offered.

Return Process

To initiate a return:

Step 1

Email us at:

treasureislan555@gmail.com

Include:

  • Order Number

  • Customer Name

  • Contact Number

  • Reason for return

  • Photos (if applicable)

Step 2

Our support team will review your request within 2–3 business days.

Step 3

If approved, return instructions will be shared.

Step 4

Pack the product securely in its original packaging.

Step 5

Once we receive and inspect the product, we will process the refund or replacement.

Return Shipping

If the return is due to:

  • Wrong item sent

  • Manufacturing defect

  • Damaged delivery

TreasureIslan.com will bear the return shipping cost.

If the customer wishes to return a product for personal reasons (where eligible), the return shipping charges may be the customer's responsibility.

Inspection Process

Every returned product undergoes quality inspection.

The inspection checks:

  • Product condition

  • Usage signs

  • Original packaging

  • Accessories

  • Tags

  • Authenticity

Products failing inspection may be rejected and returned to the customer.

Refund Policy

Once your returned item passes inspection, refunds will be initiated.

Refunds may be issued through:

  • Original payment method

  • UPI

  • Bank Transfer

  • Store Credit (where applicable)

Refund Timeline

Refund processing generally takes:

  • Inspection: 2–3 business days

  • Refund approval: 2 business days

  • Bank/Card processing: 5–10 business days

Actual timelines may vary depending on the payment provider.

Cash on Delivery (COD) Orders

For Cash on Delivery orders:

Refunds cannot be issued as cash.

Customers may be asked to provide:

  • Bank account details

  • UPI ID

The refund will be transferred electronically after approval.

Cancellation Policy

Orders may be cancelled before shipment.

Once shipped, cancellation requests cannot be accepted.

Customers may request a return after delivery if the product qualifies under this policy.

Replacement Policy

Replacement requests are accepted when:

  • Product arrives damaged

  • Manufacturing defects exist

  • Wrong item delivered

Replacement depends on inventory availability.

If unavailable, a full refund may be issued.

Lost Packages

If your shipment is lost during transit, please contact us immediately.

We will coordinate with our logistics partner to investigate.

If confirmed lost, we will arrange either:

  • Replacement

  • Full refund

Refused Deliveries

If a shipment is refused without valid reason:

  • Shipping charges may be deducted.

  • Re-delivery charges may apply.

  • Refunds may be adjusted accordingly.

Fraud Prevention

To protect our customers and business, all return requests undergo verification.

TreasureIslan.com reserves the right to decline returns involving:

  • False claims

  • Product tampering

  • Missing items

  • Repeated misuse of return policies

Color and Appearance Disclaimer

Jewelry appearance may vary slightly because of:

  • Lighting

  • Photography

  • Screen settings

  • Device display

Such minor variations are not considered manufacturing defects.

Packaging

Please return products in:

  • Original jewelry box

  • Original packaging

  • Protective wrapping

  • Invoice copy

  • Accessories

Improper packaging may delay processing.

Force Majeure

TreasureIslan.com shall not be responsible for delays caused by events beyond our control, including:

  • Natural disasters

  • Government restrictions

  • Transport disruptions

  • Floods

  • Pandemics

  • Strikes

Changes to This Policy

TreasureIslan.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Updated policies become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

TreasureIslan.com

Email: treasureislan555@gmail.com

Phone: +91 9091555637

Address:

Kalika Khali

PO: Mathchandipur

District: Purba Medinipur

West Bengal – 721659

India

GST Number: 19BQVPK1023K1ZH

We appreciate your trust in TreasureIslan.com and are committed to resolving return and refund requests fairly, transparently, and as quickly as possible.